12/6/2023 0 Comments Yelp customer service for directv![]() That was when I lost it because I realized they were giving me the royal runaround. After an extensive wait, was told NOPE, couldn’t talk to me because I didn’t have the PIN number. I said that requirement was waived by the guy I spoke with that morning, a guy I spoke with a month earlier, and the women I spoke with the month before that. ![]() I provide her with Account number, payment dates, conversation dates, etc. Nope, can't access the account without a PIN. I told the lady that my father is incapable of giving me the number as he has dementia. So I hang up to dig out the information AGAIN! I call back and finally get a person, Now they can’t talk to me because I don’t have the PIN number for the account. They tell me I need to send the information AGAIN! I said everything is in the notes, NOPE, need to resend the information. Then they claim that is ONLY for the termination (which they had already cancelled for non payment because I quit paying the bill after the first time I contacted them and cancelled the contract). NOW they claim they don’t have the information. You must return your equipment if you cancel your service - if you choose to keep it, you'll end up paying anywhere between $45 and $135 to cover the costs.įast forward a month and I receive a bill for early termination of contract. The company charges $4.25 if you are late paying your bill. You can put your streaming services on hold until you return home if you’re going on vacation, but there's a $7 a month charge. Other fees to be aware of include a $99 fee when a technician must be dispatched to make repairs. If you want to cancel your plan early, you must pay $20 per month for every month left on the contract. Be sure to ask about second-year pricing before signing a contract. While DIRECTV offers great introductory offers, you must sign a two-year contract, and rates increase in the second year. Entertainment: Plans start at $64 a month.There is also a $9.99 a month regional sports fee. Installation and DVR hookups are included in your package, but you pay $7 a month and a $99 installation fee if you want additional receivers. The six plans come in at different price points. This includes premium channels like HBO, Showtime, Cinemax, The Outdoor Channel, NBA League Pass, NFL Sunday Ticket and DogTV. ![]() Customers can access 330 channels.ĭIRECTV has multiple extras and add-ons you can add to your plan. Premier: Gives you every option you need for an all-inclusive TV watching experience.This comprehensive package gives customers access to 250 channels. Xtra: The company’s most popular package.Entertainment: A good choice for sports lovers.Choice: A great option for families that has a variety of different program preferences.Select: A budget-friendly option with basic channels.The company offers a variety of packages with multiple features, channels and DVR options. DIRECTV has many different channels but understands that customers have very specific wants and needs when it comes to programming options. ![]()
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